Transparent policy · No surprises

Shipping & Returns

Delivery times, costs, local pickup and everything about returns. All in one language — a clear one.

5 business days
Average time from order to door
Free from ₪300
Home delivery anywhere in Israel
Local pickup
Free · from Rishon LeZion
Preview
Digital design approval before production
Part 1

Delivery times

We make everything to order — we don't keep standing stock. So the total time is made up of 2 stages: production in our studio (2-4 business days) and delivery to your door (1-3 business days).

Total for most orders: 5 business days from the moment we receive your final approval of the print proof. The print proof is sent within 24 hours of your order.

Product type Production Shipping Total
Standard wall decals 2 business days 1-2 business days 3-4 business days
Custom wallpapers 3-4 business days 1-2 business days 5 business days
Large projects / B2B 5-7 business days 1-3 business days 8-10 business days
Important to know
Our business days are Sun–Thu, 09:00-17:30. Orders received after 14:00 go into production on the next business day.
Part 2

Shipping costs

Shipping costs the same anywhere in Israel: ₪30 for home delivery, andfree on orders from ₪300. Local pickup from Rishon LeZion — always Free.

Shipping method Orders under ₪300 Orders from ₪300 Delivery time
Home delivery (nationwide) ₪30 Free 2-5 business days
Local pickup (Rishon LeZion) Free Free 1-2 business days
Part 3

How would you like to receive your order?

Two options. Choose the one that suits you at checkout.

Home delivery

₪30 · Free from ₪300 · 2-5 business days

Delivered to your door, scheduled in advance. SMS with a live tracking code.

Local pickup

Free · Rishon LeZion · 1-2 business days

Pickup from the studio: David Saharov 10. Sun–Thu 09:00-17:30. By appointment, arranged by phone.

Part 4

How do I track my order?

At every stage of production and shipping, you receive an automatic SMS with the status. Plus — a direct link to a live tracking page.

1
Order received
A confirmation email with your order details + a print proof within 24 hours.
2
In production
An SMS when your order goes into production — with the order number and an estimated production time.
3
Shipped
An SMS with the courier's tracking code — so you can see its live location.
4
On its way to you
The courier arranges an arrival time with you. If you won't be there, you can set a new date.
Part 5

Return policy

All our products are made to order — in the sizes, design and colors you choose. In accordance with the Consumer Protection Regulations (goods made specially for the consumer), transactions cannot be canceled and products cannot be returned after the order has been placed.

To make sure you're happy — Before production starts, we send you a digital preview for approval, so you can see exactly how the product will look. Production starts only after you approve.

In exceptional cases of an error on our part or a production defect — we resolve it within 48 hours at no cost (see section 6 below).

Part 6

Defective product, shipping damage or an order error

If the product arrived damaged or doesn't match your order — we resolve it within 48 hours, at no extra cost. That's our commitment to you.

What to do right away
Photograph the damage / error (packaging + product) and send it to us on WhatsApp 054-8051219. We'll get back to you within two hours during business hours.
Part 7

Custom products

Custom products (wallpaper from your own photo, special sizes, unique designs) are supplied No right of return, as it is a one-off production that cannot be resold.

That doesn't mean you're on your own. If the product doesn't match your order, is defective, or has a quality issue — we remake it at our expense. We don't release an item we wouldn't be happy to display in our own home.

Print proof — responsibility passes to you
Before production, we send a digital preview for approval. Once you approve it, responsibility for the measurements and details passes to you. Please check carefully before approving.

More questions?

Our team is here for any question — by phone, WhatsApp or email. Replies within 30 minutes during business hours.

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