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The questions we get asked most
WhatsApp — 30 minutes during business hours. Phone — instant reply. Email — within 24 hours on business days.
In your account area on the site, you can see your order status in real time — from production to delivery.
No — we welcome visitors at the studio (David Saharov 10, floor 2, Rishon LeZion) by appointment only, so we can give you our full attention. Book a time with us by phone or WhatsApp.
No — we're closed on Fridays and Saturdays. Messages that arrive over the weekend are the first we answer on Sunday morning.
If the order hasn't gone into production yet — free cancellation through customer service. Once production has started — custom products cannot be canceled.